Refund policy

Dear valued customer,

We are pleased to inform you about our 14-day return policy, designed to ensure your satisfaction with every purchase. Your feedback and happiness are paramount to us.

If, for any reason, you wish to initiate a return within the 14-day window from receiving your item, kindly ensure that the product remains in its original condition, with tags intact, unworn or unused, and in its original packaging. For the return process, a valid receipt or proof of purchase is required.

To commence a return, please reach out to us at branding@evolvecyclingnetwork.com. Additionally, take note of the designated return address: 56 Kings Way, Harrow, HA1 1XU. We appreciate your attention to this, as items sent without prior return requests cannot be accepted.

Upon acceptance of your return request, we will promptly provide you with comprehensive instructions on where and how to send the package.

Should you have any inquiries or concerns regarding the return process, feel free to contact us at branding@evolvecyclingnetwork.com. Our dedicated team is always here to assist you.

Damages and Issues:
We kindly ask you to inspect your order upon receipt. In the unfortunate event of a defective, damaged, or incorrect item, please notify us immediately. Your satisfaction is our priority, and we will take the necessary steps to address and rectify the issue promptly.

Exchanges:
To expedite the process of obtaining the desired item, we recommend returning the original purchase. Upon acceptance of your return, you can then proceed to make a separate purchase for the new item.

Refunds:
Once we receive and inspect your return, we will promptly notify you of the approval status for the refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional processing time.

If more than 15 business days have elapsed since the approval of your return, please do not hesitate to reach out to us at branding@evolvecyclingnetwork.com. Your satisfaction remains our top priority, and we are committed to resolving any concerns promptly.

Thank you for choosing us. We appreciate your understanding and cooperation.

Sincerely,
Your Fellow Cyclists!